Telemedicine is designed to handle non-emergency medical problems. You should NOT use it if you are experiencing a medical emergency. CALL 911.
*** Note: Physician will not treat newborns or children less than two (2) years of age.
Illness or injury can happen at any time. IWTIW is available to you no matter where you are or what time of day.
If you bought the family package, you can add your spouse and family to your account. To keep health information private each adult must create an account . Children under 18 may be added to their parent’s accounts.
If you are having a telephonic or phone-only visit, stricter regulations will apply. In certain states, you may have to have a video visit to get a prescription.
Children, under the age of 18 may easily be added to your IWTIW account.
All of IWTIW's services are available without insurance. However, you will need to cover the cost of your prescriptions or prescription refills.
IWTIW is designed for on-demand care, so no appointment is necessary. After you register and log in to IWTIW, you can request to consult with a doctor at any time. Based on call volume, we can guarantee a call back anytime from within 5 minutes up to a 2 hour window.
(Currently, Arkansas law as of 9-1-2017 requires initial consultation be in a video and all subsequent consults can be performed via phone.)
Our system is HIPAA compliant and regulated by the state. We provide video in those states that allow video consultations.
(Arkansas law as of 9-1-2017 requires initial consultation be in a video and all subsequent consults can be performed via phone.)
Delaware and Idaho law requires a consult be done by video only.
Yes, just make sure to select the state you’re in under My Location and you’ll only see doctors licensed to treat you in that state. When using the app, you can choose to update your current state based on mobile geolocation, making it faster to find a doctor, whether you are home or on the go. Doctor visits via telehealth are permitted in every state nationwide.
If you think you’re experiencing a medical emergency, please do not use IWTIW. Instead, seek immediate emergency care by calling 911.
IWTIW is also not for people suffering from serious or life-threatening conditions, such as:
If you have any of the above symptoms or any other serious medical concerns please call 911 or proceed to the nearest emergency department.
Yes. The patient will be provided a prescription if the consulting doctor deems it necessary. However, doctors will not prescribe substances controlled by the DEA, non-therapeutic and /or certain drugs that may be harmful due to potential abuse. Drugs such as marijuana, opioids, Ambien, and lifestyle drugs such as Viagra, Cialis, Propecia, or Rogaine will not be prescribed.
**Doctor will not refill maintenance medication (high blood pressure, high cholesterol, and diabetes) if the patient has not visited with their primary care physician in over six (6) months.
Yes, but this is at the doctor's discretion.
Yes. A doctor can refill a prescription for reasons such as: