iWILL 'til i'mWELL Telemedicine Refund Policy

Consumers commit to their selected subscription duration (monthly, quarterly, bi-annual, or annual).
Cancellations must be submitted via the iWILL 'til i'mWELL mobile app prior to the next billing cycle to avoid future charges.

No refunds will be issued for any portion of the subscription term (annual, bi-annual, or quarterly) that has already been completed.
If you cancel your subscription within an ongoing billing term, you will retain access for the remainder of that period; cancellations take effect at the end of the then-current quarter or term.
Once a new quarter or new month of a quarter begins, that period is non-refundable regardless of usage.

Monthly subscriptions are non-refundable once a new month begins, even if the service is not used.
You may cancel at any time before the next billing cycle to avoid additional charges.
The monthly option is available only for the first three consecutive months, after which subscriptions automatically convert to quarterly billing with corresponding terms

In very exceptional circumstances, the Company may, at its sole discretion, review refund requests for the unused portion of your paid term and make a decision about a partial or prorated refund, deducting any applicable discounts.

Approved refunds will be credited back to the original method of payment, typically within twenty-one working days.
Notice of refund approval or denial will be sent by email.
If an expected refund has not been received, consumers must first check with their payment provider, then contact Customer Service at info@Iwilltilimwell.com if the issue persists.
Enterprise clients should contact their Executive Account Representative or send an inquiry to info@Iwilltilimwell.com.

If dissatisfied, consumers may contact Customer Service to share and review concerns.
After the Company’s review, consumers who remain dissatisfied with refund resolution may escalate the dispute to their payment provider.